Front Desk/ Customer Service
Position: Front Desk Customer Service (full-time, 11am-7pm Monday - Friday)
Location: Strength Studio Inc. of Fort Worth (Edward's Ranch Road and Bryant Irvin)
Start Date: May 2017
Essential Responsibilities:
- Responsible for providing the first positive impression by greeting each person who enters and leaves Strength Studio
- Create rapport with customers by telephone or in person by providing information about Strength Studio products and services
- Keep records of customer interactions and transactions, recording details of inquiries or comments, as well as actions taken
- Resolve customers service or billing concerns
- Refer unresolved customer grievances to manager/owner for further investigation;
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Maintaining a clean work environment
- Daily washing of towels and restocking towel bin
Qualifications:
- Ability to stand and/or walk for an entire shift
- Ability to occasionally lift and/or carry up to 40 pounds from ground to waist
- At least 1 year experience in Retail Customer Service
- Open Availability To Work 11am - 7pm Weekdays, and 9am - 2pm Saturdays, closed Sunday
- Good written and verbal communication skills
- Comfortable enforcing rules and policies
- Proficient with Microsoft Office applications (Microsoft Word)
- Proficient with MindBody Online software, preferred but not required
- A High School Diploma Or Equivalent required
- CPR/AED ( Automated External Defibrillator) certified a plus, training will be provided if necessary
Starting Pay:
- $12/hour (starting pay)
- Free gym membership